Information we collect:
To fulfil your order, you must provide us with certain information such as your postal address, payment method, and the details of the product you are ordering. You authorise us to use this information when you place your order.
You may also need to contact us directly to provide us with additional personal information if we are to customize a ring or piece of jewellery for you.
Why We Need This Information, & How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing & Disclosure
We share your personal information for very limited reasons & in limited circumstances, as follows:
- Service Providers. We use certain third parties to provide services, such as delivery companies like Australia Post & DHL Globalmail to fulfil your order. We share your postal address with these third parties, but only to the extent necessary for them to deliver your order/provide their services.
- Business transfers. If we sell the business, we may disclose your information as part of that transaction, but only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Transfers of Personal Information Outside the EU
As we are not based in the EU, we may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object: You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we, Fifth Heaven Designs, are the data controller of your personal information. If you have any questions or concerns, you may email us at email@example.com or send us mail at:
Fifth Heaven Designs
PO BOX 528
WYNNUM QLD 4178