Shipping & Delivery Information
Update Re Shipping During COVID-19:
We aim to ship listed items within 10 business days (Monday-Friday excluding weekends and any public holidays) from the receipt of payment, unless otherwise specified in the item listing. All items are securely and attractively packaged so that they are ready for gifting. We also insure against loss or damage in transit.
Occasionally mail can take longer depending on delays at customs, adverse weather conditions, errors within the postal service or other reasons beyond our control. If you have not received your order within 5-6 weeks of dispatch please let us know so that we can begin insurance claims as needed. After 90 days we may not be able to lodge an insurance claim, so we ask you to contact us prior to this point.
Please note that all items dispatched to overseas buyers will have a customs form attached with a brief description of the goods. This includes the cost/value of the item. Depending on the laws of your country (most only impose duties on goods over a certain value) you may be charged an import duty. All import duties are the responsibility of the recipient, and we are unable to advise you whether import duties will be charged as this would vary on a case by case basis at the discretion of your country's customs officials.